Customer Satisfaction Survey

Dear customer,

This questionnaire has been designed to evaluate the services provided to you by Skylife Travel staff. Our main purpose is to obtain continuous improvement on Skylife Travel service and quality according to your comments & suggestions. We are open to any criticism and believe that it is your satisfaction we are dedicated to.

We would be grateful if you could fill out this questionnaire form with your valuable comments at a suitable time.

We thank you very much in advance for taking your time to answer these important questions.

Faithfully Yours,

Skylife Travel Business Development Group.

Are you?

A traveler who arranges my own travel

A traveler only, my travel is arranged by a travel arranger

A travel arranger

Approximately how many business trips do you take annually? (Survey is terminated if response to this question =0 trips.)

0 trip

1 trip

2 trips - 3-5 trips

6 - 10 trips

11 - 25 trips

26 -50 trips

> 50 trips

Approximately how many business trips do you arrange annually? (Survey is terminated if response to this question =0 trips.)

0 trip

1 - 20 trip

21 trips - 50 trips

51 - 100 trips

> 100 trips

Please rate your level of overall satisfaction with Skylife services

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

Please tell us why

Skylife travel counselor's response time to my travel requests meets my expectations

Strongly Agree

Agree

Disagree

Strongly Disagree

The Skylife travel counselors are polite and friendly, when dealing with my travel requests

Strongly Agree

Agree

Disagree

Strongly Disagree

Within my company's travel policy, Skylife travel counselors are knowledgeable about how to best get me to my destination round-trip (flight options, hotel choices, etc.); they fulfill my booking requests

Strongly Agree

Agree

Disagree

Strongly Agree

Skylife travel counselors provide me with alternative proposals that allow my company to save travel cost (alternative routings, promotional fares, low cost carriers, etc.)

Strongly Agree

Agree

Disagree

Strongly Disagree

How efficient do you find our consultancy, suggestions, alternatives, solutions?

Very Efficient

Satisfied

Dissatisfied

Not Efficient At All

The confirmation / itinerary I receive from Skylife is clear, easy to read and contains all the information I need

Strongly Agree

Agree

Disagree

Strongly Disagree

Not applicable (I don't receive any documents)

Are you familiar with the online tool enabling you to manage your travel profile and preferences (personal details, frequent flyer numbers, etc...) ?

Yes, I manage my profile and preferences online

Yes, but I don't use this tool

No, I am not familiar with this tool

What is your overall level of satisfaction with the online profile management tool ?

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

How familiar are you with the details of your company's travel policy?

Very High

High

Moderate

Low

Very Low

Does Skylife apply your company's travel policy when you are making travel requests?

Always

Frequently

Sometimes

Occasionally

Never

What is the main reason you would use other providers than Skylife to make your air reservations?

Easier

Lower price

Better availability

Not Available

Skylife has a broad air offering that meets my business travel requirements

Strongly Agree

Agree

Disagree

Strongly Disagree

The air fares that Skylife offers are competitive

Strongly Agree

Agree

Disagree

Strongly Disagree

What is the main reason you would use other channels rather than Skylife to make hotel reservations?

Easier

Lower price

Hotel not available via Skylife

I use Skylife for hotel bookings

Better room availability

Prior relationship with hotel

All of the above

None of the above

Skylife has a broad hotel offering that meets my business travel requirements

Strongly Agree

Agree

Disagree

Strongly Disagree

Do you personally have experience in booking your business travel with another travel management company like CWT, American Express, HRG, etc ?

YES

If yes, please specify with whom

CWT

American Express

BCD

HRG

FCM

Other

Please indicate what you think Skylife does best as your company's current travel management company?

Provides quality service

Provides competitive fares

Provides security information

Provides efficient technology tools

Applies my company's travel policy

All of the above

None of the above

In your opinion, please indicate which area(s) Skylife could improve ?

Provides quality service

Provides competitive fares

Provides security information

Provides efficient technology tools

Applies my company's travel policy

All of the above

None of the above

Please provide any additional comments/suggestions regarding Skylife travel services:

Who is the Skylife consultant do you prefer to work with? Why?

Please advise if there are some other aspects that you would recommend us to look at/review/add?

Your Full Name :

Your E-mail Address :

Your Mobile No :

Your Title In The Company (if available) :

Your Date of Birth :